Privacy Policy

Introduction

At Faveremit, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, mobile application, and services. Our practices comply with the Nigeria Data Protection Regulation (NDPR) and other applicable laws.

By using our services, you consent to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

1. Information We Collect

• 1.1 Personal Information:
  • Full Name
  • Email Address
  • Phone Number
  • Date of Birth
  • Address
  • Identification Documents (e.g., BVN & NIN)
• 1.2 Financial Information:
  • Bank Account Details
  • Transaction Records
• 1.3 Technical Information:
  • IP Address
  • Browser Type
  • Device Information
  • Operating System
• 1.4 Usage Data:
  • Login Activity
  • Transaction History
  • Preferences
• 1.5 Other Information:
  • Any additional information you provide when contacting customer support or engaging with our services.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and improve our services, including virtual card generation, gift card trading, utility payments, and other offerings.
• To verify your identity and ensure compliance with legal obligations, including anti-money laundering (AML) and Know Your Customer (KYC) requirements.
• To process payments and facilitate transactions.
• To communicate with you about your account, transactions, updates, and promotions.
• To enhance security and detect fraudulent or unauthorized activities.
• To comply with legal obligations and cooperate with regulatory authorities.

3. Sharing Your Information

We may share your personal information with:

• Service Providers: Third-party vendors that help us deliver our services (e.g., payment processors, verification agencies).
• Regulatory Authorities: To comply with legal requirements and obligations.
• Business Partners: For promotional activities or collaborative efforts, with your consent.
• Law Enforcement: When required to do so by law or to protect our legal rights.

4. Data Security

We implement strict security measures to protect your data, including:

• Encryption of sensitive data during transmission and storage.
• Regular security audits and system updates.
• Access control to prevent unauthorized access to your information.

While we strive to protect your data, no security system is entirely foolproof. We encourage you to use strong passwords and secure your devices to safeguard your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights

Under the NDPR, you have the following rights:

• Access: Request access to your personal data.
• Correction: Update or correct your personal information.
• Deletion: Request the deletion of your data, subject to legal and regulatory obligations.
• Objection: Object to the processing of your data for specific purposes.
• Portability: Request a copy of your data in a machine-readable format.

To exercise your rights, contact us at support@faveremit.com

7. Cookies and Tracking Technologies

Our website and app use cookies to enhance your user experience. Cookies help us understand your preferences and improve our services. By using our platform, you consent to our use of cookies. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website or app may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The updated policy will be posted on our website with the effective date. Continued use of our services constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us using our contact page.

Acknowledgment

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.